ViClinic Privacy Policy
Effective Date: may 18 2026
ViClinic(“ViClinic,” “we,” “our,” or “us”) is committed to protecting the privacy,confidentiality, and security of information processed through our healthcare software platforms, AI agents, and related services (“Services”). This Privacy Policy explains how ViClinic collects, uses, stores, and protects information when users access or use our Services.
1.Information We Collect ViClinicmay collect and process the following categories of information:
a. Account & Organizational Information Name Email address Organization or clinic information User role and access permissions
b. Healthcare & Operational Information Depending on how the Services are configured and used, the platform may process: Patient demographic information Clinical notes and documentation Scheduling and workflow data Medical history and related operational records
c. Technical & Usage Information Device and browser information IP address and log information System usage and interaction data Performance and diagnostic information.
2.How We Use Information ViClinicuses information to: Provide and operate the Services Support healthcare workflows and AI-assisted functionality Improve system performance and usability. Maintain security, integrity, and compliance. Provide customer support and troubleshooting Monitor and improve platform reliability.
3.AI-Assisted Features ViClinicServices may include AI-powered functionality that assists with: Clinical documentation Workflow automation Coding support Follow-up coordination Operational processes AI-generatedoutputs are intended to assist users and must be reviewed and validated byauthorized healthcare professionals before clinical or operational use.
4.Data Sharing & Disclosure ViClinicdoes not sell personal information. Information may be shared: with authorized users and organizations using the platform, with infrastructure and technology providers supporting service delivery, when required by law, regulation, or legal process, to protect security, safety, or legal rights. Al lthird-party service providers are expected to maintain appropriate confidentiality and security measures.
5. Data Security ViClinic implements commercially reasonable administrative, technical, andorganizational safeguards designed to protect data against unauthorized access, disclosure, alteration, or destruction. Security measures may include: Role-based access controls; Encryption in transit and at rest; Authentication and authorization controls; Activity logging and monitoring; Backup and recovery processes.
6.Data Retention Informationis retained for as long as necessary to: provide the Services, comply with legal and regulatory obligations, resolve disputes, maintain operational integrity and security. Retention periods may vary depending on organizational configuration and applicable regulations.
7.User Responsibilities Organizationsand users using ViClinic Services are responsible for: maintaining appropriate permissions and access controls, complying with applicable healthcare and privacy regulations, ensuring lawful collection and use of data processed through the platform.
8.International Operations ViClinicServices may operate using cloud and infrastructure providers located indifferent jurisdictions. Users are responsible for ensuring compliance with applicable local laws and regulations regarding data processing and transfer.
9.Children’s Privacy The Services are intended for healthcare and organizational use and are not directed toward children for independent consumer use.
10.Changes to This Policy ViClinicmay update this Privacy Policy from time to time to reflect operational, legal, regulatory, or technological changes. Updated versions will be posted on this page with the revised effective date.
11.Contact Information Forquestions regarding this Privacy Policy or data handling practices, please contact: support@viclinic.com
